RelaxPod · RelaxQ by RelaxPod

Terms

Last updated: October 5, 2026

These terms cover booking RelaxPod massage chairs, using a RelaxQ line as a guest, and using RelaxQ for your own business. By booking, joining a line or creating an account, you agree to them.

1. Massage chair rentals

Booking

You request a date through the booking form on relaxpod.space and pay the amount shown. Your date is held for 24 hours while we check your payment. Your booking is confirmed only when we confirm it by text or email.

What's included

Each package includes the chairs, up to 6 hours on site, and a RelaxPod staff member to run the line. Extra hours and delivery cost extra. Delivery is quoted separately based on your location. You pay the prices shown when you book.

Payment

To reserve your date, pay the deposit shown on the booking form (currently 50%).
The remaining balance (plus the delivery fee) must be fully paid by 6:00 PM the day before your booking date. If it isn’t paid by then, the booking is cancelled and the deposit is forfeited. We send a reminder two days before and on the due date.
Bookings made before this rule was added keep the payment terms they were given when they booked (balance due on the event day, before setup).
The early-booking discount needs full payment when you book, and applies only to the base chair rental, and only while that promo runs.
Promo codes: one code per booking, following the conditions shown with the code.

Cancellations and refunds

Payments are refundable only if you cancel at least 2 months before your event date.
If you cancel less than 2 months before the event, payments are non-refundable.
Refunds are sent back to the account you paid from.

Rebooking

You may move your booking to a new date once. Ask at least 1 month before your original event date. The new date depends on availability.

If we have to cancel

If we can't come because of something outside your control (for example, bad weather, an emergency or equipment trouble), we'll offer you a new date or a full refund of what you paid.

The venue

Please give us a covered, dry spot with power outlets for the chairs and safe access for delivery and setup. Let us know about any venue rules, parking or loading limits ahead of time.

Using the chairs safely

Guests use the chairs at their own choice and should follow our staff's instructions.
People who are pregnant, have a heart condition, a pacemaker, recent surgery or injury, or another health concern should check with their doctor before using a massage chair.
Children may use the chairs only with a parent's or guardian's permission and supervision.
Our staff may stop a session if using the chair looks unsafe.

Damage

You're responsible for damage to the chairs caused by misuse at your event (beyond normal wear), such as spills, cuts or rough handling. If this happens, we'll show you the damage and the repair cost.

Photos

We may take photos of the chair setup for our page. We won't post photos of your guests' faces without permission.

2. Guests in a RelaxQ line

Wait times are estimates and can change. Please come when you're called.
If you don't arrive within the time shown, your turn may pass to the next guest.
Staff may change the order in special cases (for example, accessibility needs).
Texts come from the staff's phone. Standard messaging rates, if any, are between you and your mobile network.

3. RelaxQ for businesses

Your account

You need to be 18 or older and run a real business. Your account is active as soon as your email is confirmed; we may pause or close an account that breaks these terms or doesn’t look like a real business.
Keep your password and staff PINs private. You're responsible for what happens under your account and your staff's PINs. Remove staff who no longer work with you.

Passes

An Event Pass covers one event for up to 24 hours. A Week Pass covers unlimited events for 7 days. You pay the prices shown when you buy.
A pass is used when you create an event. If you delete the event before it starts, the pass goes back to your account.
Unused Event Passes don't expire. Payments for passes are non-refundable once a pass has been used.
Pages that use an Event Pass may show a small RelaxPod offer to your guests. Week Pass pages don't.

Your guests' information

We run the line and store guest information on your behalf. If you download or use your promo list, you're responsible for following the Data Privacy Act: text only about your own business, say who you are, and remove anyone who asks. Don't use RelaxQ to collect information for anything else.

Fair use

Don't use RelaxQ for illegal activities, spam, or anything that harms guests or the service. We may suspend accounts that do.

Service

RelaxQ needs working phones and internet at your event. We work hard to keep it running, but we can't promise it will never be interrupted, so keep a simple backup (like paper numbers) ready. If RelaxQ fails during your event because of a problem on our side, tell us and we'll give you a replacement pass.

4. General

Our responsibility: as far as the law allows, our total responsibility for any claim is limited to what you paid for the booking or pass involved, and we're not responsible for indirect losses. Nothing here takes away your rights under Philippine consumer law.
Privacy: how we handle personal information is explained in our Privacy Policy.
Changes: if we update these terms, we'll post the new version here with a new date. Bookings already confirmed keep the terms they were made under.
Law: these terms follow the laws of the Philippines.
Questions: relaxpodhaven@gmail.com · 0946 127 8916.